The Philips online shop is for customers of Philips to purchase products directly from our e-commerce platform and to provide our customers with tools to help manage their business more efficiently.

The shop is designed for healthcare professionals, distributors, and partners, such as hospitals, physicians, distributors, sleep labs, and durable medical equipment providers (DMEs). Please note that account requests are reviewed by Philips prior to confirmation.

Pricing is only available to current customers with accounts, and only while they are logged onto the shop. If you are a patient or individual wanting to purchase from Philips directly, please go to our consumer site at Philips Consumer Site

There are three easy ways to register:

1.    Option 1
▪ Click here to go directly to the registration page.

2.    Option 2
▪ Go to the top right of the header and click on Register.
▪ You will be redirected to the registration page.

3.    Option 3
▪ Click on the "Create your account" button in the homepage banner.
▪ You will be redirected to the registration page.

On the registration page, you will be asked to provide personal information as well as information about your organisation. Note that all account requests are reviewed by Philips prior to confirmation. When confirmed, you will receive an email with instructions on how to complete your registration and set up your password.

Our shop gives you the option to create specific roles with corresponding permissions so that each store user can access the functionality and information they require. In this article, we explain the different roles available. We also provide information on some useful settings, such as changing your password, switching accounts, and anonymous browsing.

You can create roles to allow users to administer their organisation in the shop, as well as order products. The Administrator role is an individual in your company who can add new users from their company to the site. Customer roles are individuals in your company who can shop the product catalogue, view order history, and create orders.

If your account is enabled to manage users, take the following steps:

1.    Log in as an administrator.

2.    Click on your profile name in the top navigation to open the account dropdown menu.

3.    Select 'Manage Users' in the dropdown menu.

4.    On the 'Manage Users' page, click 'Add a User'.

5.    In the form, add user information, set permissions, and click 'Save'.

To set a new password for your account, take the following steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose 'Profile' in the dropdown menu.

3.    On the 'Profile' page, click the 'Change Your Password' button.

4.    Input the new values and click 'Update'.

If your profile is associated with multiple accounts, you can switch between them while shopping without having to log out and back in.

To switch accounts, take the following steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    If you have multiple accounts associated, you will see a field in the top of the menu that contains the names of the accounts listed.

3.    Select the name of the account you wish to switch to.

4.    The site will automatically reload with the information, order history, etc. associated with that account.

You may opt to receive email communications from the shop about your order activity and other topics. You can turn these notifications on or off at any time. You have the ability to sign up to receive the following email notices:

·         Order status and shipping confirmation – Updates on your orders, statuses, and confirmations including tracking links.

·         Promotional communications – Information about Philips products, services, events, and promotions based on your preferences and behaviour.

·         Weekly backorder status (for Sleep and Respiratory Care accounts only) – A weekly summary of all orders and items on backorder.

To set or update your communication preferences, take the following steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose 'Profile' in the dropdown menu.

3.    Click on the 'Edit Personal Details' button.

4.    Click the slider to the right of the communication options to turn them on or off.

5.    Click the 'Update' button.

If you would like to learn about our products and store without creating or signing into an account, it is possible to browse the store anonymously. You can view products, features, specifications, and other information, but will not see pricing or access other specific features without having an active account.

Our shop is designed to make it as easy as possible to find the products you’re looking for. There are several ways to search for and explore products:

1.    Option 1:

·         Go to the search box located at the top of the homepage and type in the name or item number of the product.

·         You will be redirected to the relevant products.

·         If our site can’t find the product you’re looking for, you’ll see a list of the most closely related search results.

2.    Option 2:

·         Click on a product category on the homepage to bring up the most popular items in that category.

·         Use the refine option on the left-hand side of the product category page to easily filter by category and find the products you’re looking for.

3.    Option 3:

·         Click on the top navigation on the homepage to open a menu of sub-categories in that product group.

·         Click on a category to open a menu of product types.

·         Click on a product type to open a page displaying related products. Use the refine option on the left-hand side of the product category page to easily filter by category and find the products you’re looking for.

Please contact our customer service team at 0870 532 9741 for assistance.

If you wish, you can download a PDF version of the catalogue to review offline or print. To download a catalogue PDF, take the following steps:

1. Click on the top navigation on the homepage to open a menu of sub-categories in that product group.
2. Click on a category to open a menu of product types.
3. Click on a product type to open a page displaying related products.
4. In the upper right of the product listing, click the three dots located next to the 'Sort by' field.
5. In the dropdown menu, select 'Download/Print this page'.
6. Your download documents will appear at the bottom of the browser window.

Note: You can only download a maximum of 100 products at a time. If the count is too high, try using the filter functionality on the left-hand side of the screen to narrow your search results, and then select 'Download All'.

If you often re-order multiple products at the same time, you may find our 'My Lists' feature particularly useful. This feature allows you to save frequently ordered items in one place so that you can quickly re-order when needed. You can check your lists at any time by clicking your profile name in the top navigation to open the account dropdown menu and selecting 'My Lists'. You can create multiple lists, and all your lists will display here.

To add items to your list, take the following steps:

1. Search for and/or select a product you wish to add to your list.
2. Select the 'Heart' icon button to add the product to your list.
3. Your existing lists will display.
4. You can either select a list to add the product to from the existing lists or create a new list by clicking on the 'Add these products to a new list' option and typing the name of the new list.

To edit your list, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu.
2. Choose 'My Lists' in the dropdown menu.
3. On the 'My Lists' page, click on the list you want to edit and click the 'Edit List' button.
4. Click on the bin icon to delete an item from the list.
5. Use the scroll bar inside the 'My List' window to scroll through the entire list.
6. Once all changes are made, click 'Update'.

To order items in your list, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu.
2. Choose 'My Lists' in the dropdown menu.
3. On the 'My Lists' page, click on the list you want to order from.
4. Set a quantity for each product you wish to add to your cart on the right-hand side of each product.
5. Select the 'Add to Cart' button at the bottom of the list.
6. The products will be added to your cart and you can proceed to checkout.

Every time you create a cart in the store, each new cart is assigned an ID. This means items will automatically remain in that cart until checkout or you remove them, so even if you have to log out prior to checking out, you will not lose the items in your cart.

1. Open Google Chrome or Edge browser in your system and access the url chrome://flags or edge://flags. in the new tab
2. Type “Samesite“ in the search tab
3. Disable “SameSite by default cookies“ and relaunch the browser

To place a one-time order, follow these steps:

1.    Search for and select the product(s) you’re interested in.

2.    Click 'Add to Cart'.

3.    Once you’ve added all your products, go to your cart and select the 'Proceed to Checkout' option.

4.    On the checkout page, select your delivery address and preferred shipping method.

5.    Click 'Next' and choose your payment options, enter purchase order information, and accept the terms and conditions.

6.    Complete your order by clicking the 'Place Order' button.

If you know the product codes for the items you need, you can use our Quick Order form. This feature saves time by allowing you to skip searching for products.

You can place quick orders in two ways: manually or via an Excel spreadsheet.

To place a Quick Order manually, follow these steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose 'Quick Order' in the dropdown menu.

3.    On the Quick Order page, add products to the order form by entering the product code and tab to the quantity field. The product name will appear.

4.    Enter the quantity and press 'Tab' to add another line.

5.    If all details are correct, select ‘Add to Cart’ and either continue shopping or proceed to checkout.

To place a Quick Order via Excel spreadsheet, follow these steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose 'Quick Order' in the dropdown menu.

3.    On the Quick Order page, select the option 'Import Order from Excel'.

4.    Download the import order .csv template sheet.

5.    Enter the product codes you wish to order in the first column, with the desired product quantity in the second column.

6.    Ensure the product codes are whole numbers with no decimals, then save your file.

7.    Click the 'Choose a File' button and select your saved .csv file.

8.    Click the 'Upload File' button.

9.    The store will add the products to your cart and redirect you to the cart.

Recurring orders offer a convenient way to schedule regular orders for products you need frequently.

To set up a recurring order, follow these steps:

1.    Choose your products as usual and add them to your basket.

2.    Proceed to your cart.

3.    In the cart, choose whether to place the order as a regular order 'Only Once' or schedule it as a 'Recurring Order'.

4.    Use the dropdown menu to select whether you wish to place the order daily, weekly, monthly, or on custom dates.

5.    Select the option that suits you best.

6.    Proceed to checkout. The orders will now be placed automatically on your indicated dates.

To access and explore your previous orders, follow these steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose 'Orders' in the dropdown menu.

3.    On the Orders page, your order history will be displayed.

4.    Use the dropdown menu to sort the orders (e.g. by date).

5.    If you wish to place an order from your order history, you can do so by clicking on the orange 'Reorder' button.

If you’ve just made an order and it doesn’t show up in the order history, don’t worry. New orders can take up to 24 hours to update online.

To search for a specific order, follow these steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose 'Orders' in the dropdown menu.

3.    On the Orders page, click on the blue 'Search Order' button.

4.    You can search for an order using your Philips confirmation number, ship-to-account number, PO number, or material number. (Note: If you’re searching using your ship-to-account number, PO number, or material number, you’ll need to enter a from/to date range.)

5.    Enter the required details in the indicated box.

6.    The status of your order will be returned to you.

7.    If you’ve just made an order and it doesn’t show up in the order history, don’t worry. New orders can take up to 24 hours to update online.

To keep track of your orders in a consistent format, you can download order documentation in Excel.

To download to Excel, follow these steps:

1.    Add your chosen items to your Shopping Cart.

2.    Go to your Shopping Cart page and select the blue 'Download to XLS' link.

3.    You can now view your order documentation in an Excel spreadsheet.

You can get invoices for your shop orders directly from your order history. To download an invoice from the shop, follow these steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose 'Orders' in the dropdown menu.

3.    On the Orders page, find the order that you are looking for in the Order History section.

4.    Click on the order and look for the invoice download option.

If you need to make changes to an order or cancel it altogether, please send an email to our Customer Service team [email protected]. A representative will be able to access your order and assist you further.

If you want to order a part that is not available online, call our Customer Service team at 0870 6077 677. A representative will be able to take your request and assist you further.

As you check out with your order, after choosing the address and shipping method, you will be notified during the payment section if any products are out of stock. If there is no notification, everything in your order is in stock.

Note that 'Out of Stock' indicates we may not be able to fulfil your entire order immediately. Your full order will still be placed, and items will be shipped as soon as they are available. Once shipped, you can track these items in your order history and sign up for weekly backorder update emails in your profile's personal details preference settings.

For additional information on out-of-stock items, you can contact our Customer Service team:

Spare parts orders: [email protected]

All other orders: [email protected]

The Customer Services Department must authorise all returns of medical supplies. To return a product, please fill out the Contact Us form and include your Purchase Order number. Philips does not accept returns of products that have been opened, are expired or damaged. Returns after sixty (60) days of shipment shall be subject to a restocking charge.

Please contact our Customer Service team at 0870 532 9741 and a representative will be able to assist you further.

Once you’ve placed an order, you will have the option to track the progress of your delivery. You will receive an email notification with track-and-trace details for each order you place, as soon as this information is available. If there are multiple shipments, you will receive a separate email each time another track-and-trace URL becomes available to us. Every email will always contain all track-and-trace URLs.

To track and trace your order on the shop, take the following steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose "Orders" in the dropdown menu.

3.    On the Orders page, locate the order you are looking for by search or by sort.

4.    Click on an order to open and find the "Track" link.

Click the link and it will open the Carrier Tracking site or the link if the shipment was sent via freight.

Your default shipping address is set when you first register for a shop account; however, you can request to edit your address at any time.

To change your default shipping address, take the following steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose "Profile" in the dropdown menu.

3.    Underneath the address you would like to change, click the "Edit" link.

4.    Make any edits you would like in the pop-up window and click "Save and request approval."

Any address can be made default by clicking the "Set as default" link.

Your default shipping address is set when you first register for a shop account; however, you can create additional ship-to addresses associated with the account. You may also add a new address during the checkout process.

To add a new shipping address, take the following steps:

1.    Click on your profile name in the top navigation to open the account dropdown menu.

2.    Choose "Profile" in the dropdown menu.

3.    Click the "+ Add new" button underneath your address list.

Enter the information and click "Save and request approval."