The Philips online shop is for customers of Philips to be able to purchase products directly from our e-commerce platform and to provide our customers with tools to help manage their business more efficiently.

The shop is created for healthcare professionals, distributors and partners, such as hospitals, physicians, distributors, sleep labs and durable medical equipment providers (DMEs).Please note that account requests are reviewed by Philips prior to confirmation.

Pricing is only available to current customers with accounts, and only while they are logged onto the shop. If you are a patient or individual wanting to purchase from Philips directly, please go to our consumer site at https://www.usa.philips.com/.

There are three easy ways to register either below or from the site homepage:

Option 1
▪ Click here to go directly to the registration page.

Option 2
▪ Go to the top right of the header and click on Login/Register then choose "Register for free".
▪ You will be redirected to the registration page.

Option 3
▪ Click on the "Create your account" button in the banner.
▪ You will be redirected to the registration page.

On the registration page you will be asked to provide personal information as well as information about your organization. Note that all account requests are reviewed by Philips prior to confirmation. When confirmed, you will receive an email with instructions on how to complete your registration and set up your password.

Our Shop gives you the option to create specific roles with corresponding permissions, so that each store user can access the functionality and information they require.
In this article, we explain the different roles are available and describe how you can create budgets and cost centers. We also provide information on some useful settings, such as changing your password, switching accounts and anonymous browsing.

You can create roles to allow users to administer their organization in the shop, as well as order products. The Administrator role is an individual in your company who can add new users from their company to the site. Customer roles are individuals in your company who can shop the product catalog, view order history and create orders.

If your account is enabled to manage users, take the following steps:

1. Log in as an administrator
2. Click on your profile name in the top navigation to open the account dropdown menu
3. Select Manage users in the dropdown menu
4. On the Manage users page, click Add a user
5. In the form, add user information, set permissions, and click Save

To set a new password for your account, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Profile in the dropdown menu
3. On the Profile page, click the Change your password button
4. Input the new values and click Update

If your profile is associated with multiple accounts, you can switch between them while shopping without having to log out and back in.

To switch accounts, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. If you have multiple accounts associated, you will see a field in the top of the menu that contains the names of the accounts listed
3. Select the name of the account you wish to switch to
4. The site will automatically re-load with the information, order history, etc. associated with that account

You may opt to receive email communications from the shop about your order activity and other topics. You may turn these notifications on or off at any time. You have the ability to sign up to receive the following email notices:

• Order status and shipping confirmation – Updates on your orders, statuses and confirmations including tracking links
• Promotional communications – Information about Philips products, services, events and promotions based on your preferences and behavior
• Weekly backorder status (for Sleep and Respiratory Care accounts only) – A weekly summary of all orders and items on backorder

To set or update your communication preferences, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Profile in the dropdown menu
3. Click on the Edit personal details button
4. Click the slider to the right of the communication options to turn on or off
5. Click the Update button

If you would just like to learn about our products and store without creating or signing into an account, it is possible to browse the store anonymously. You can view products, features, specifications and other information, but will not see pricing or access other specific features without having an active account.

Our Shop is designed to make it as easy as possible to find the products you’re looking for. There are a number of ways to search for and explore products in the shop:

Option 1
▪ Go to the search box located on the top of the homepage and type in the name or item number of the product.
▪ You will be redirected to the relevant products.
▪ If our site can’t find the product you’re looking for, you’ll see a list of the most closely related search results.

Option 2
▪ Click on a product category on the homepage to bring up the most popular items in that category.
▪ Use the fefine option on the left-hand side of the product category page to easily filter by category and find the products you’re looking for.

Option 3
▪ Click on the top navigation on the homepage to open a menu of sub-categories in that product group.
▪ Click on a category to open a menu of product types.
▪ Click on a product type to open a page displaying related products. Refine option on the left-hand side of the product category page to easily filter by category and find the products you’re looking for.

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To determine the warranty status of a product, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Warranty search in the dropdown menu
3. On the Warranty search page, enter the product serial number(s) and click Search
4. The warranty status will now display on screen
5. If you can’t find the serial number, please contact our customer service team at 800-345-6443 for assistance.
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If you wish, you can download a pdf version of the catalog to review offline or print. To download a catalog pdf, take the following steps:

1. Click on the top navigation on the homepage to open a menu of sub-categories in that product group
2. Click on a category to open a menu of product types
3. Click on a product type to open a page displaying related products
4. In the upper right of the product listing, click the three dots located next to the Sort by field
5. In the dropdown menu, select Download/Print this page
6. Your download documents will appear at the bottom of the browser window.

Note: You can only download 100 products maximum at a time. If the count is too high, try using the Filter functionality on the left-hand side of the screen to narrow your search results, and then select Download all.

If you often re-order multiple products at the same time, you may find our My lists feature particularly useful. This feature allows you to save frequently ordered items in one place so that you can quickly re-order when needed. You can check your lists at any time by clicking your profile name in the top navigation to open the account dropdown menu and selecting My lists. You can create multiple different lists, and all your lists will display here.

To add items to your list, take the following steps:

1. First, search for and/or select a product you wish to add to your list
2. Select the Heart icon button to add the product to your list
3. Your existing lists will display
4. You can either select a list you wish to add the product to from the existing lists, or create a new list by clicking on the Add these products to a new list option and typing the name of the new list

To edit your list, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose My lists in the dropdown menu
3. On the My lists page, click on the list you want to edit and click the Edit list button
4. Click on the bin icon to delete an item from the list
5. Use the scroll bar inside the My list window to scroll through the entire list
6. Once all changes are made, click Update

To order items in your list, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose My lists in the dropdown menu
3. On the My lists page, click on the list you want to order from
4. Set a quantity of each product you wish to add to your cart on the right-hand side of each product.
5. Select the Add to cart button at the bottom of the list
6. The products will be added to your cart and you can proceed to checkout

Every time you create a cart in the store, each new cart is assigned an ID. That means items will automatically remain in that cart until checkout or you remove them, so even if you have to log out prior to checking out you will not lose the items in your cart.

To disable samesite cookies, take the following steps:

1. Open Google Chrome or Edge browser in your system and access the url chrome://flags or edge://flags. in the new tab
2. Type “Samesite“ in the search tab
3. Disable “SameSite by default cookies“ and relaunch the browser

To place a one-time order, take the following steps:

1. Search for and select the product(s) you’re interested in
2. Click Add to cart.
3. Once you’re done adding all your products, go to your cart and select the Proceed to checkout’ option
4. On the checkout page, select your delivery address and your preferred shipping
5. Click next and then choose your payment options, purchase order information and accept the terms and conditions.
6. Complete your order by clicking on the Place order button

If you know the product codes for the items you need, you can use our quick order form. This feature saves you the time of searching for pages or browsing long lists of products. We know a lot of our customers find it really useful!

You can place quick orders in two different ways. You can either enter your product codes manually onto the quick order form, or you can upload a simple Excel spreadsheet.

To place a Quick order manually, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Quick order in the dropdown menu
3. On the Quick order page, add products to the order form by entering the product code, and tab to the quantity field. The name of the product will appear
4. Add your quantity and click tab to add another line
5. If all details are correct, select ‘Add to cart’ and either continue shopping or proceed to checkout

To place a Quick order via Excel spreadsheet, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Quick order in the dropdown menu
3. On the Quick order page, select the option Import order from Excel instead ›
4. Download the import order .csv template sheet
5. Enter the product codes you wish to order in the first column, with your desired product quantity in the second column
6. Make sure that the product codes are whole numbers with no decimals, then save your file
7. Click the Choose a file button and select your saved .csv file
8. Click the Upload file button
9. The store will add the products to your cart and redirect you to the cart

Recurring orders offer a quick and convenient way to place scheduled orders for products that you would otherwise need to manually re-order on a regular basis.

To set up a recurring order, take the following steps:

1. Choose your products as usual and add them to your basket
2. Proceed to your cart
3. In the cart, you can choose whether to place the order as a regular order Only once or schedule it as a Recurring order
4. Use the dropdown menu to indicate whether you wish to place this order daily, weekly, monthly or using custom dates
5. Select the option that suits you the most
6. Proceed to checkout. The orders will now be placed automatically on your indicated dates

To access and explore all of your previous orders, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Orders in the dropdown menu
3. On the Orders page, your order history will be displayed
4. You can use the drop-down menu to indicate how you wish to sort the orders (e.g. by date)
If you wish to place an order from your order history again you can do so by clicking on the orange Reorder button

If you’ve just made an order and it doesn’t show up in the order history, don’t worry. New orders can take up to 24 hours to update online

To search for a specific order, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Orders in the dropdown menu
3. On the Orders page, click on the blue Search order button
4. You can search for an order using your

o Philips confirmation number
o Ship-to-account number
o PO number
o Material number
(Please note that if you’re searching using your ship-to-account number, PO number or material number, you’ll need to enter a from/to date range.)5. Pick the entry you want to search with and type it in the indicated box6. The status of your order will be returned to you

If you’ve just made an order and it doesn’t show up in the order history, don’t worry. New orders can take up to 24 hours to update online

To keep track of your orders in a consistent format, you can choose to view order documentation in Excel.

To download to Excel, take the following steps:

1. Add your chosen items to your Shopping cart
2. Go to your Shopping cart page and select the blue Download to XLS link
3. You can now view your order documentation in an Excel spreadsheet.

You can get invoices for your shop orders directly from your order history. To download an invoice from the shop, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Orders in the dropdown menu
3. On the Orders page, find the order that you are looking for in the Order history section
4. Click on the order and look for to come….

If you have already placed an order but later need to make changes to it or cancel it altogether, please call our Customer Service team at 800-345-6443 and a representative will be able to access your order and assist you further.

If you want to order a part that is not available online, call our Customer Service team at 800-345-6443 and a representative will be able to take your request and assist you further.

Spare parts orders: uk.customer.service.spares@philips.com

All other orders: Healthcare.Shop.Orders@philips.com

As you checkout with your order, after you choose the address and shipping, when you move onto the payment section, you will be notified whether any of your products are out of stock. If you do not get any notification, everything in your order is in stock.

Note that Out of stock only suggests that we may not be able to fulfill your entire order immediately. Your full order will still be placed, and items will be shipped as soon as they are available. Once they’ve shipped, you can track these items in your order history as well as sign up for weekly backorder update emails in your Profile personal details preference settings.

If you need additional information on your Out of stock items, you can contact our Customer Service team:
Spare parts orders: uk.customer.service.spares@philips.com
All other orders: Healthcare.Shop.Orders@philips.com

Damaged products can be returned using the Repairs function on the shop. If patient harm or a thermal event are associated with the product you wish to repair, you will not be able to submit online. Please instead contact our Customer Service team at 800-345-6443 and a representative will be able to assist you further.

To submit a repair request, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Repairs in the dropdown menu
3. Complete the introduction questions about patient harm and/or thermal event
4. Select the address you wish the repair or replacement to be shipped back to
5. Choose the type of product for which you are submitting a repair request
6. Describe the issue that resulted in the need for repair
7. Review the details of your request and submit
8. If you have another repair, click Add another repair to begin the process again for that item

If you receive a shipment that does not match your packing slip, please contact our Customer Service team at 800-345-6443 and a representative will be able to assist you further.

If you receive a shipment that you know longer need, or you ordered too many, you can setup a return through your Order history.

To return unwanted products, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Orders in the dropdown menu
3. On the Orders page, expand the order you would like to return. Note that the order must have a status of shipped to be returned
4. Click the Return button
5. Choose the reason on the products you want to return and the quantity you want to return
6. Click Submit. Your return process has begun and you will be contacted by Customer Service to finish the process.

We strive to ship quality products strictly in accordance with your order, however we understand that you may occasionally need to return a product to us. Returns are at the discretion of Philips Respironics except as set out below. To ensure that we can process product returns quickly and efficiently, we apply the following guidelines:

• All returns should be shipped with freight prepaid and must have a Returned Goods Authorization (RGA) issued by our Customer Service department. The RGA number must appear on all boxes of products being returned to us.
• Provide verbal confirmation (at the time when the RGA is issued) or a written copy of the original PO, confirmation number or invoice for return.
• We will issue full credit for products that were shipped in error and/or duplicate shipments.
• Unfortunately, we would need to charge you (the buyer) a restocking fee equal to 20% of the invoice price on all usable products which are returned, unless returned for the reasons outlined in point 3 above.
• We will not issue credit for:

o Non-defective products which are not in their original, unopened packaging
o Complimentary products
o Non-defective custom-ordered products
o Discontinued products
o Products otherwise returnable which were invoiced over six months prior to the date of request for return


For price, product and/or quantity discrepancies:
Please communicate all price, product and/or quantity discrepancies to us within 30 days of the invoice date.

For non-returnable merchandise:
Please communicate all price, product and/or quantity discrepancies to us within 30 days of the invoice date for items that include:

• Custom-ordered products (not listed on our published price list)
• Products invoiced more than six months from the date of request for return
• Discontinued products (not listed on our currently published price list, or formally discontinued)
• Non-defective products that are not in the original unopened package
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Once you’ve placed an order, you will have the option to track the progress of your delivery.You will receive an email notification with track-and-trace details for each order you place, as soon as this information is available. If there are multiple shipments, you will receive a separate email each time another track-and-trace URL becomes available to us. Every email will always contain all track and trace URLs.

To track and trace your order on the shop, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Orders in the dropdown menu
3. On the Orders page locate the order you are looking for by search or by sort
4. Click on an order to open and find the Track link
5. Click the link and it will open the FedEx Tracking site or the link for Infodis if the shipment was shipped via freight

Your default shipping address is set when you first register for a shop account, however you can request to edit your address at any time.

To change your default shipping address, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Profile in the dropdown menu
3. Underneath the address you would like to change, click the Edit link
4. Make any edits you would like in the pop-up window and click Save and request approval
5. Any address can be made default by clicking the Set as default link

Your default shipping address is set when you first register for a shop account, however you can create additional ship-to addresses associated with the account. You may also add a new address during the checkout process.

To add a new shipping address, take the following steps:

1. Click on your profile name in the top navigation to open the account dropdown menu
2. Choose Profile in the dropdown menu
3. Click the + Add new button underneath your address list
4. Enter the information and click Save and request approval